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Unless otherwise indicated during checkout, prices and order totals are displayed in United States Dollars (USD).

The payment methods available for your order will appear during checkout.

Depending on availability, these may include eligible credit or debit cards and PayPal.

After successfully submitting an order, you should receive an order confirmation using the contact information provided during checkout.

Please review your products, quantities, selected options and delivery information carefully.

Requests to cancel an order or change shipping information should be sent to service@raqenoil.com within 12 hours of placing the order.

We will make a reasonable effort to accommodate eligible requests received during this period. Once fulfillment has begun or the order has shipped, a change or cancellation may no longer be possible.

Orders are normally processed within 2–5 business days after payment is confirmed.

During holidays, major promotions or unusually busy periods, processing may require up to 6 business days.

Estimated transit times begin after dispatch.

These are estimates rather than guaranteed arrival dates.

Orders containing $49 USD or more in eligible merchandise receive free standard shipping.

Depending on product availability, the item ordered and the delivery destination, orders may be fulfilled from our own or partner facilities.

For this reason, the shipping origin shown in tracking information may vary between orders.

Once an order has been dispatched, tracking information will be sent when available.

Please allow approximately 1–3 business days for the carrier's first tracking update to appear.

If tracking has not updated for an extended period or the shipment appears to be lost, contact service@raqenoil.com and include your order number.

If a shipment is confirmed lost in transit, we will provide an appropriate replacement or refund without additional cost to the customer.

Check around the delivery location and with household members where appropriate.

If the package still cannot reasonably be located, please contact us with your order number. A “Delivered” tracking status does not automatically prevent us from reviewing the situation.

Eligible products may be returned within 30 calendar days after delivery.

For a standard return, the product should be unused, remain in its original condition and include its original packaging and essential components.

Contact service@raqenoil.com before sending anything back.

Please include:

• Your order number
• The product you want to return
• A brief reason for the request
• Photos or videos where relevant

Please do not send returns to our business registration address unless customer support specifically instructs you to do so.

Once an eligible return is approved, we will provide the appropriate return warehouse address and return instructions.

For a preference-based return, the customer is responsible for return shipping unless otherwise stated.

If an item arrives damaged, defective, incorrect, or materially different from its description, an appropriate replacement, refund or return solution will be provided without additional return cost to the customer when the issue is attributable to the supplied item.

Contact us as soon as reasonably possible and include your order number together with clear photos or other relevant information.

After reviewing the issue, we may provide a replacement, refund, or authorized return depending on the circumstances.

After an authorized return has been received, inspected and approved, the refund will be issued to the original payment method within 5–10 business days.

Your bank or payment provider may require additional time to post the refunded amount.

We aim to present product colors and finishes as accurately as reasonably possible.

Small differences can occur because of lighting, photography, screen settings, material characteristics or normal manufacturing variation.

Relevant dimensions, capacity, materials, color options and other product-specific details are provided on individual product pages where applicable.

We recommend reviewing measurements carefully where fit or available space is important.

Care depends on the materials and construction of each item. Please follow the instructions included with the product or provided on its product page.

Do not immerse products containing electronic components unless the product's specific instructions expressly permit it.

Raqenoil™ ships to selected international destinations. Availability for your delivery address will be shown during checkout.

International shipments may be subject to duties, import taxes or other charges imposed by the destination country.

Unless otherwise stated during checkout or required by applicable law, government-imposed import charges are the recipient's responsibility.