Shipping policy

Shipping & Delivery Policy

Raqenoil™ ships everyday home essentials to customers in the United States and selected international destinations. Below you can find our current order-processing times, delivery estimates, shipping charges, tracking process, and what to do if a shipment encounters a problem.

1. Processing Your Order

Orders are typically prepared for shipment within 2–5 business days after payment is confirmed.

This period allows time for order verification, fulfillment preparation, and packaging. During holidays, major promotions, or unusually busy periods, processing may require up to 6 business days.

Business days generally exclude weekends and applicable public holidays.

Processing time is separate from the estimated transit time shown below.

2. Shipping Rates

Standard shipping charges are based on the delivery destination:

Destination	Standard Shipping
United States	$3.99
Canada, United Kingdom & Australia	$4.99
Other Supported Countries & Regions	$6.00

Free Shipping Over $49

We offer free standard shipping on orders of $49 USD or more.

The $49 threshold is calculated using the eligible merchandise subtotal after applicable discounts and before taxes or other charges.

Available shipping options and the final shipping charge will be displayed during checkout.

3. Estimated Delivery

Estimated transit times begin after the order has been dispatched and do not include the 2–5 business day processing period.

Destination	Estimated Delivery After Dispatch
United States	7–13 business days
Canada, United Kingdom & Australia	9–15 business days
Other Supported Countries & Regions	13–20 business days

These timeframes are estimates rather than guaranteed delivery dates.

Carrier operations, severe weather, holidays, customs inspections, local delivery conditions, or other circumstances outside normal fulfillment operations may occasionally extend delivery times.

4. Where Orders Are Fulfilled

Raqenoil™ works with fulfillment and logistics partners to serve different destinations.

Depending on inventory availability, the product ordered, and the delivery destination, an order may be fulfilled from our own or partner facilities.

For this reason, the shipping origin shown in your tracking information may differ between orders. An order containing multiple products may also arrive in separate packages when items are fulfilled from different locations.

We do not represent an order as locally dispatched unless it is actually fulfilled from a local facility.

5. Tracking Your Shipment

Once an order has been dispatched, a shipping confirmation will be sent to the email address provided with your order when tracking information is available.

Please allow approximately 1–3 business days after dispatch for the carrier's first tracking updates to appear.

A short delay between shipment confirmation and the first carrier scan can occur and does not necessarily indicate a delivery problem.

6. International Delivery & Customs

International shipments may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country.

Unless checkout or applicable law states otherwise, charges imposed by local customs or government authorities are the responsibility of the recipient.

Customs requirements vary by destination and may occasionally affect the estimated delivery period.

7. Order Changes & Cancellations

If you need to request an order cancellation or change the shipping information, contact us at service@raqenoil.com within 12 hours of placing the order.

We will make a reasonable effort to accommodate eligible requests received within this period.

Once an order has already entered fulfillment or has been dispatched, we may no longer be able to cancel it or modify its delivery information.

If an order can no longer be canceled, you may request an eligible return after delivery in accordance with our Return & Refund Policy.

8. Delayed or Missing Shipments

Occasional carrier delays can happen. If your tracking information has not updated for an extended period or the shipment appears to be lost in transit, contact service@raqenoil.com and include your order number.

We will review the available tracking information and work with the applicable fulfillment or delivery provider where appropriate.

If a shipment is confirmed lost in transit, we will provide an appropriate resolution, such as a replacement or refund, without additional cost to the customer.

A tracking status showing “Delivered” does not automatically prevent you from contacting us about a shipment you cannot locate. If this happens, please notify us so the circumstances can be reviewed.

9. Items Damaged During Delivery

If your order arrives damaged, please contact service@raqenoil.com as soon as reasonably possible after delivery.

Include:

Your order number
A description of the problem
Clear photos of the affected product and, where relevant, the shipping packaging

After reviewing the information, we will provide an appropriate solution for an eligible shipping-damage claim, which may include a replacement, refund, or other suitable resolution at no additional cost to the customer.