These Terms of Use govern access to and use of the Raqenoil™ website, including its pages, account features, product information, images, written content, and other online functions.
They are separate from our Terms and Conditions, which govern purchases, payments, shipping, returns, refunds, and other transaction-related matters.
By accessing or using this website, you agree to use it in accordance with these Terms and applicable law.
1. Using Our Website
Raqenoil™ provides this website so visitors can explore our brand, review products, obtain customer-service information, and, where available, make purchases.
You may use the website for legitimate personal shopping and informational purposes.
You may not use the website in a way that interferes with its normal operation, compromises its security, infringes the rights of others, or violates applicable law.
2. Accounts & Information You Submit
Certain website functions may allow you to create an account or provide information during checkout, customer-support requests, or other interactions.
When providing information, you agree not to knowingly submit materially false, misleading, or unauthorized information.
If you create an account, you are responsible for taking reasonable steps to safeguard your login credentials and for activity carried out through your account.
Please contact us if you reasonably believe that an account associated with you has been accessed without authorization.
Our collection and handling of personal information is described separately in our Privacy Policy.
3. Acceptable Use
To keep the website functional and secure, you must not knowingly:
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Attempt to gain unauthorized access to accounts, systems, servers, or restricted areas
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Circumvent or interfere with website security measures
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Introduce malware, malicious code, or other harmful material
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Use automated tools to place unreasonable loads on our systems
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Scrape or systematically extract website content for unauthorized commercial use
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Impersonate another person or misrepresent your authority to act for someone else
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Use the website for fraudulent or unlawful activity
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Manipulate checkout, promotions, account features, or technical systems for improper benefit
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Interfere with another visitor's normal use of the website
We may restrict access where reasonably necessary to protect the website, customers, our systems, or our legal rights.
4. Raqenoil™ Content
The website may contain product photography, graphics, logos, page designs, written descriptions, illustrations, videos, and other materials created or licensed for Raqenoil™.
Unless otherwise indicated, these materials are protected by applicable intellectual-property laws.
You may view website content and make ordinary personal use of it while browsing or shopping.
Without appropriate permission, you may not reproduce, republish, distribute, sell, commercially exploit, or create unauthorized derivative works from protected Raqenoil™ content.
5. Brand & Intellectual Property
The Raqenoil™ name, brand presentation, logos, visual identity, and associated materials are owned by or used with authorization by the website operator.
Nothing on this website grants a license to use our trademarks, branding, product imagery, or other protected materials for another business, advertisement, storefront, domain, or commercial service.
References to third-party trademarks remain the property of their respective owners.
6. Product Content Is Informational
We work to keep website content useful and reasonably current. However, product presentation may occasionally be updated as products, specifications, availability, or website design changes.
Images may also appear somewhat different across screens because of display settings and lighting.
Website content should not be interpreted as professional medical, legal, financial, or other specialized advice.
Specific terms applicable to an actual purchase are addressed in our Terms and Conditions and related transaction policies rather than in these Terms of Use.
7. Third-Party Services
Some website functions may depend on services operated by third parties, such as payment processors, delivery providers, analytics services, advertising technologies, or other technical platforms.
When you interact directly with a third-party service, that provider may apply its own terms and privacy practices.
A reference or link to an external service does not mean that Raqenoil™ controls every aspect of that service or its independent content.
8. Links Outside Raqenoil™
Our pages may occasionally provide links to external websites for convenience or additional information.
We do not control independent third-party websites and cannot guarantee their continued availability, accuracy, security, or privacy practices.
Visitors should review the terms and policies of an external service before providing information or completing an activity there.
9. Website Availability
We aim to keep the Raqenoil™ website accessible and functional, but uninterrupted operation cannot be guaranteed.
Temporary interruptions may occur because of maintenance, security updates, hosting issues, network failures, software changes, third-party service interruptions, or circumstances outside our reasonable control.
We may update, modify, suspend, or discontinue website features when reasonably necessary.
Where practical, changes affecting active customer transactions will be handled according to the transaction terms and policies applicable to those orders.
10. Security
You must not attempt to test, probe, bypass, damage, or compromise website security without authorization.
Although reasonable measures may be used to support website security, no internet service can guarantee complete protection against every technical failure or unauthorized event.
If you discover what appears to be a genuine security issue involving our website, please report it through our customer-support contact rather than attempting to exploit it.
11. Responsibility for Website Use
You are responsible for using the website in accordance with these Terms and applicable law.
To the extent permitted by applicable law, Raqenoil™ and its operator are not responsible for losses arising solely from circumstances outside their reasonable control, misuse of the website, unauthorized interference by third parties, or independent third-party services.
Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.
Nothing in this section changes the separate rights and remedies that may apply to an actual product purchase under our Terms and Conditions, Return & Refund Policy, or applicable consumer law.
12. Changes to These Terms
The website and its features may evolve over time. We may therefore revise these Terms of Use when reasonably necessary to reflect changes in website functionality, security practices, legal requirements, or our operations.
The current version will be posted on this page with an updated revision date.
Changes will apply prospectively to website use after the revised terms become effective, except where applicable law requires otherwise.
13. Website Operator
The Raqenoil™ website is owned and operated by:
Chuangyecheng Enterprise Services (Shenzhen) Technology Co., Ltd.
Brand: Raqenoil™
Email: service@raqenoil.com
Phone: +86 15794945678
Business Address:
Unit 1901E, Phase II, Jingxing Haishang Plaza
No. 11 Quanquan North Street
Nanshan Subdistrict
Qianhai Shenzhen-Hong Kong Cooperation Zone
Shenzhen, China
Questions concerning website access or these Terms of Use may be sent to service@raqenoil.com.