Privacy Policy

Raqenoil™ respects the privacy of our customers and website visitors. This Privacy Policy describes the types of personal information we may collect when you browse our website, place an order, communicate with us, or otherwise use our online services. It also explains how that information may be used, disclosed, and managed.

Raqenoil™ is owned and operated by Chuangyecheng Enterprise Services (Shenzhen) Technology Co., Ltd.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with our website and services.

Information you provide directly may include:

  • Name

  • Email address

  • Telephone number

  • Shipping and billing addresses

  • Order and purchase information

  • Account information, if account features are available

  • Messages or information submitted to customer support

  • Marketing preferences

  • Payment-related information necessary to complete a transaction

Payment information may be handled directly by the payment provider available during checkout. Raqenoil™ does not directly store complete credit or debit card numbers as part of our normal checkout process.

Information collected automatically may include:

  • IP address

  • Browser and device information

  • Operating system

  • Pages viewed and interactions with our website

  • Referral information

  • Approximate location derived from technical information

  • Shopping-cart and checkout activity

  • Cookie identifiers and similar technical data

2. How Information May Be Used

We may use personal information when reasonably necessary to operate our store and provide our services, including to:

  • Process, confirm, fulfill, and manage orders

  • Arrange delivery and provide order or tracking updates

  • Respond to customer questions and support requests

  • Maintain shopping-cart and checkout functionality

  • Improve website usability and product presentation

  • Understand how visitors interact with our website

  • Prevent or investigate suspected fraud, misuse, or security incidents

  • Maintain business and transaction records

  • Send promotional communications where you have provided the appropriate choice or consent

  • Measure advertising and marketing performance

  • Meet applicable legal, regulatory, or compliance obligations

Where required by applicable law, we rely on an appropriate legal basis or obtain consent before processing personal information.

3. Payment and Transaction Information

Payments are processed using the payment methods and providers presented during checkout.

Payment providers may collect information necessary to authorize and complete a transaction according to their own terms and privacy practices.

We may receive limited transaction information, such as payment status, transaction reference information, billing details, or confirmation that a payment was successfully processed. Complete payment-card information is generally handled by the applicable payment provider rather than directly by Raqenoil™.

4. Service Providers and Other Disclosures

We may provide relevant information to companies that perform services necessary to operate our online store. Depending on the service involved, these may include providers supporting:

  • Website hosting and e-commerce functionality

  • Payment processing

  • Order fulfillment

  • Shipping and delivery

  • Customer support

  • Data storage and security

  • Website analytics

  • Advertising and measurement

  • Email and other communications

These providers may process information to perform services on our behalf or according to their own applicable privacy terms.

We may also disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, protect our legal rights, investigate fraud or security concerns, or facilitate a legitimate business transaction.

We do not disclose personal information merely for unrelated purposes without an appropriate basis.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to operate site features and understand website activity.

These technologies may support:

Essential Functions
Maintaining shopping carts, checkout sessions, security features, and other functionality required for the website to operate.

Analytics and Performance
Understanding how visitors use our pages so we can evaluate and improve website performance.

Advertising and Measurement
Measuring campaign performance and, where applicable, supporting advertising based on website interactions.

The availability of cookie controls may depend on your browser, device, location, and the consent tools provided on our website. Blocking certain cookies may affect some website functions.

6. Advertising and AppLovin

We may work with advertising and measurement providers, including AppLovin Corporation, to measure advertising performance, understand interactions with our website, evaluate campaigns, and support relevant advertising services.

When AppLovin technology is used, information relating to a device, browser, advertisement interaction, website activity, or shopping interaction may be processed or shared as permitted by applicable law and subject to relevant user consent choices.

We do not intentionally provide sensitive personal information to AppLovin for advertising purposes.

Additional information about AppLovin's privacy practices is available through its Privacy Policy:

https://legal.applovin.com/privacy

7. Marketing Communications

If you choose to receive promotional communications from Raqenoil™, we may use the contact information you provide to send information about products, store updates, or promotions.

You can unsubscribe from promotional emails using the unsubscribe option included in applicable marketing messages.

Transactional communications concerning an order, payment, delivery, customer-service request, or other service-related matter are separate from promotional communications and may still be sent when necessary to complete or support your transaction.

8. Data Retention and Security

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including order administration, customer support, recordkeeping, dispute resolution, fraud prevention, and legal or regulatory obligations.

We use reasonable administrative, organizational, and technical measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

9. Your Privacy Choices

Depending on where you live and applicable privacy law, you may have certain rights regarding your personal information. These may include the ability to request:

  • Access to certain personal information we hold about you

  • Correction of inaccurate information

  • Deletion of eligible personal information

  • Information about certain uses or disclosures of your information

  • Withdrawal of consent where processing relies on consent

  • Opt-out from certain marketing or advertising activities where applicable

Some requests may be subject to legal exceptions or identity verification requirements.

To make a privacy-related request, contact us using the details provided below.

10. Children's Privacy

Our website and products are intended for general adult shopping audiences and are not directed toward children under 13.

We do not knowingly seek to collect personal information directly from children under 13. If we become aware that such information has been collected in circumstances where it should not have been, we will take reasonable steps to address the information as required by applicable law.

11. Third-Party Websites

Our website may contain links to websites, payment services, social platforms, or other services operated by third parties.

Their privacy and security practices are governed by their own policies. We encourage you to review the applicable privacy information before providing personal information directly to a third-party service.

12. Changes to This Policy

We may update this Privacy Policy when our services, business practices, technologies, or applicable requirements change.

When changes are made, the revised version will be posted on this page and the Last Updated date will be adjusted accordingly.

13. Contact Regarding Privacy

Questions about this Privacy Policy or requests concerning personal information may be directed to:

Raqenoil™
Owned and operated by Chuangyecheng Enterprise Services (Shenzhen) Technology Co., Ltd.

Email: service@raqenoil.com
Phone: +86 15794945678

Business Address:
Unit 1901E, Phase II, Jingxing Haishang Plaza
No. 11 Quanquan North Street
Nanshan Subdistrict
Qianhai Shenzhen-Hong Kong Cooperation Zone
Shenzhen, China